Website: enewworld.com
Email: info@enewworld.com
At eNew World, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Eligibility
Customers may request a return within 14 days of receiving the order, subject to the following conditions:
The item must be unused, unworn, and in its original condition
The item must be returned with original packaging, tags, and accessories
Proof of purchase must be provided, such as the order number or receipt
We reserve the right to reject returns that do not meet these conditions.
2. Refund Eligibility
A refund may be approved in the following cases:
The wrong item was delivered
The item arrived damaged or defective
The item does not match the description on the website
The customer received an incomplete order
A return request is approved within the allowed return period
Refunds are processed only after the returned item has been received and inspected, unless the refund is being issued for a damaged, faulty, or incorrect item based on evidence provided.
3. Non-Returnable and Non-Refundable Items
The following items are generally not eligible for return or refund unless they are faulty or incorrect:
Used, worn, or damaged items caused by the customer
Personal care or hygiene-related items
Customized or personalized products
Gift cards or digital/downloadable products
Clearance, final sale, or non-returnable marked items
4. Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, you must contact us within 48 hours of delivery by emailing info@enewworld.com.
Please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging
After review, we may offer a replacement, partial refund, full refund, or another suitable solution.
5. How to Request a Return or Refund
Customers may submit a return or refund request through their account order history or by contacting us at info@enewworld.com.
Please provide:
Full name
Order number
Item name
Reason for return or refund request
Photos, where applicable
Once the request is reviewed, we will contact you with the next steps.
6. Return Shipping
If the return is due to a damaged, faulty, incorrect, or misdescribed item, return shipping costs may be covered by us.
If the return is requested for any other reason, such as ordering the wrong item or no longer needing the item, the customer may be responsible for the return shipping cost.
We recommend using a tracked delivery service, as we are not responsible for returns lost in transit.
7. Inspection and Approval
All returned items are inspected after receipt. Once inspection is complete, we will notify you whether your return or refund request has been approved or rejected.
Approval of a refund is at our reasonable discretion and subject to compliance with this policy.
8. Refund Method and Processing Time
If approved, refunds will be made to the original payment method used at checkout.
Please allow 5 to 10 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
9. Partial Refunds
In some cases, a partial refund may be issued, including where:
The item is returned incomplete
The item is not in its original condition
The item has signs of use beyond what is necessary for inspection
Only part of the order is affected
10. Exchanges
We only offer exchanges where an item is damaged, defective, or incorrect, and replacement stock is available.
If you need an exchange, please contact us at info@enewworld.com.
11. Order Cancellation
Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled, but it may still qualify for return under this policy.
12. Late or Missing Refunds
If you have not received your refund after the stated processing time:
Check your bank account again
Contact your card provider or payment provider
Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at info@enewworld.com.
13. Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
eNew World
Website: enewworld.com
Email: info@enewworld.com